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📋 Table of Contents
1. Introduction
Welcome to Wishmaster ("we", "our", or "us") owned by Kamlesh and Ajay Electronics LLC, Address - Abdullah Khambar Building, 2nd Floor, Office No.5, Opposite 7 States Building Entrance, Behind Florida City Hotel, Baniyas Metro Station, Next to Baniyas, Deira, Dubai United Arab Emirates. We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit or make a purchase from our website.
By using our website, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect the following types of information:
a. Personal Information:
- Full name
- Email address
- Mobile number
- Shipping and billing address
- Payment details (processed securely via our third-party payment gateway Stripe; we do not store card information)
b. Non-Personal Information:
- Device type and browser information
- IP address and location (approximate)
- Site usage statistics (via cookies or analytics tools)
3. How We Use Your Information
Your information is used to:
- Process and deliver your orders
- Communicate regarding your purchases, returns, or support requests
- Improve our products, services, and user experience
- Send marketing communications
- Comply with UAE laws and prevent fraudulent transactions
WhatsApp Marketing Communications
If you provide your mobile number, we may use it to send:
- Order confirmations and delivery updates
- Customer support communications
- Promotional offers, discounts, and marketing campaigns
- Product recommendations and cart reminders
Promotional WhatsApp communications may be sent to the mobile number provided through account registration, checkout, forms, or promotional campaigns.
You may opt out of WhatsApp marketing communications at any time by:
- Replying with "STOP" on WhatsApp
- Contacting our support team
Opting out of promotional messages will not affect essential transactional communications related to your orders or support requests.
Email Marketing Communications
If you provide your email address, we may use it to send:
- Order confirmations, invoices, and shipping updates
- Customer support responses
- Promotional campaigns, offers, newsletters, and product updates
Marketing emails are only sent to users who subscribe, create an account, place an order, or otherwise provide consent where required by applicable laws.
Users may unsubscribe from promotional emails at any time by:
- Clicking the "Unsubscribe" link included in marketing emails
- Contacting our support team directly
We may use trusted third-party email service providers to manage and deliver email communications securely and efficiently. These providers process data only for communication-related purposes and under confidentiality obligations.
4. Sharing of Information
We may share limited necessary data with:
- Courier partners (Ajex Courier) for shipping and delivery
- Payment gateway (Stripe) for order processing
- Service providers involved in website maintenance, analytics, or support
All partners are bound by confidentiality agreements and comply with data protection standards.
We never sell or rent your personal information to third parties.
5. Data Security
We use SSL encryption, secure servers, and access-controlled systems to protect your data. However, no system is 100% secure, and we encourage users to maintain strong passwords and safeguard their account information.
6. Cookies Policy
We use cookies and similar tracking technologies to improve website functionality, enhance user experience, analyze traffic, and support marketing activities.
Cookies are small text files stored on your device when you visit our website.
Types of Cookies We Use
Essential Cookies (Always Enabled)
Always EnabledThese cookies are necessary for the website to function properly and cannot be disabled through our systems.
Purpose includes:
- User authentication and account login
- Shopping cart and checkout functionality
- Security protection and fraud prevention
- Session management and website stability
Examples include:
- Session & Authentication Cookies
- Security & CSRF Tokens
- Payment processing cookies
Duration:
- Session cookies: deleted when browser is closed
- Persistent cookies: may remain for a limited period for security and login convenience
Analytics & Performance Cookies
These cookies help us understand how visitors interact with our website and improve overall performance.
Purpose includes:
- Measuring traffic and user behavior
- Understanding page performance and engagement
- Improving website usability and customer experience
Analytics tools used may include:
- Google Analytics (GA4)
- Cookies:
_ga,_gid,_gat
- Cookies:
- Umami Analytics
- Cookies:
umami.cache,umami.session
- Cookies:
- Microsoft Clarity
- Used for session replay, heatmaps, usage insights, and website performance analysis
Microsoft Clarity may collect anonymized behavioral information such as mouse movements, scrolling activity, clicks, browser information, device type, and interaction patterns to improve website usability and user experience.
Duration:
- Session and persistent cookies depending on analytics provider configuration
Marketing & Advertising Cookies (Optional)
OptionalThese cookies help us deliver relevant advertisements and measure marketing campaign effectiveness.
Purpose includes:
- Personalized advertisements
- Retargeting and remarketing campaigns
- Measuring ad conversions and campaign performance
Third-party marketing tools may include:
- Meta (Facebook) Pixel
- Cookies:
_fbp,fr,_fbc
- Cookies:
These third-party providers may collect information in accordance with their own privacy policies.
Duration:
- Persistent cookies may remain on your device until expiry or manual deletion
Third-Party Cookies
Some cookies on our website are placed by third-party services such as:
- Stripe
- Tabby
- Google Analytics
- Meta (Facebook)
- Microsoft Clarity
These providers may process limited technical and usage data as required for payment processing, analytics, advertising, fraud prevention, and website functionality.
Managing Cookies
You may manage or disable cookies through:
- Our cookie consent/banner settings
- Your browser settings and preferences
Please note that disabling essential cookies may affect website functionality, including login, checkout, and payment processing features.
By continuing to use our website, you consent to the use of cookies in accordance with this Privacy Policy unless disabled through your settings.
7. Your Rights
You have the right to:
- Registered customers can access or update their personal data from their account, or request deletion of their account and data. Guest checkout customers should claim their account at wishmaster.ae/claim-account using their checkout email to access these rights; you may also contact support@wishmaster.ae directly at any time.
- Withdraw consent for marketing communications.
For data-related requests, contact us at support@wishmaster.ae or call +971 50 305 3551.
8. Retention of Data
We retain customer data only as long as necessary to fulfill orders, meet legal obligations, or resolve disputes.
Customer data is retained for up to 5 years for accounting, warranty, and dispute resolution purposes. After this period, data may be archived or deleted in accordance with applicable laws.
9. Policy Updates
This Privacy Policy may be updated periodically. The "Last Updated" date will be revised accordingly. Continued use of the website implies acceptance of the updated terms.
10. Contact Us
For any questions or concerns regarding this Privacy Policy, please contact:
General Enquiry:support@wishmaster.ae
Phone:+971 50 305 3551
Our customer support team is available Monday to Saturday, 9:00 AM – 9:00 PM.
Last Updated: August 2026